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Central Interceptor Tunnel

Watercare Ltd’s Central Interceptor project is constructing a tunnel which will, when complete, take wastewater from central Auckland to Mangere Wastewater Treatment Plant.

The project dealt with COVID-19 disruptions swiftly and cost-effectively, delivering an above-average performance with cost-inflation well below the market average.

There are three key factors for this, which all demonstrate its capability and maturity of approach as a client organisation:

  • Project budgets were set realistically, and the project was given spending autonomy
  • An ongoing commitment to high-trust relationships between client and contractor
  • The team’s response was that of incident management, not contract frustration.

The project and how it’s going

In the first quarter of 2019, Watercare Services Limited (WSL) concluded a comprehensive procurement process and awarded Ghella Abergeldie Joint Venture (GAJV) the FIDIC Red Book construction contract to build the Central Interceptor (CI) with a completion date in Q1 2026.

It was only after the contract was awarded that WSL announced the project budget of $1.2B – importantly, this figure included the construction contract price, professional services (design, contract management, etc.), and risk contingency.

By August 2023, additional work had been added to the project scope (main tunnel extended from Western Springs to Grey Lynn, and connections to service new developments in Mt Roskill along with improving water quality on the western isthmus) resulting in a revised budget of $1.319B.

On 7 November 2023, the Watercare Board approved a budget increase of $204m to complete the works, bringing the total budget to $1.523b inclusive of $109m to address the impacts of ongoing/future inflation to the end of the project.

The budget increase equates to an approximately 15% cost escalation (not relating to additional works), which compares favourably against the Capital Goods Price Index which has increased by 28% over the same period since contract award.

When COVID-19 impacted the country at the start of 2020, the CI project faced the same challenges as the rest of the construction industry, including being subject to lockdowns, suffering critical staff shortages, incurring cost escalations, and general supply chain issues. Why then has the CI project managed to control its cost escalations and programme delays so well?

We identified three key factors we believe have been most important

Factor 1 – Budget (announcement, contingency, and authority)

There are three aspects to the project budget which contributed to the outcomes observed.

Budget announcement – there was no budget announcement until after a construction contract had been awarded (which is primarily a lump sum contract). With high certainty of costs, there was little opportunity for optimism bias to underestimate the required budget.

Budget contingency/risk provision – with certainty of construction cost, the announced budget was able to accommodate an appropriate contingency as opposed to contingency being limited by a pre-announced budget. Additionally, learnings from the procurement process identified a need for additional risk provision which was then allocated within the announced budget.

Budget autonomy – The Central Interceptor project has full autonomy over its allocated budget, with the Executive Programme Director having full delegated authority to draw down contingency.

These aspects of the budget meant the CI project team had the capacity and authority to respond to and accommodate COVID-19 related issues not only quickly, but also proactively – thus minimising or eliminating impacts to project delivery. For example, when COVID-19 first arose, WSL quickly elected to pay a premium to move Tunnel Boring Machine manufacture from Southeast Asia to Germany to minimise disruptions from travel restrictions and maintain ability to carry out Factory Acceptance Testing.

This ability to resolve issues quickly and with certainty allowed the parties (client and contractor) to minimise the impact of this black swan event and built trust among parties.

“Having sufficient contingency available allowed for early resolution of disputes, and the avoidance of legal cost and contract frustration.”

Graham Darlow Dispute Resolution Board member and Watercare Board member

Factor 2 – High-trust relationships

Feedback from both WSL and GAJV indicates a high trust relationship has developed and been fostered on the Central Interceptor project – this is in spite the contract being a “Lump Sum” schedule which is typically associated with lower trust between parties.

A foundation of trust between parties was built from the beginning of the project – initially during procurement where:

  • all dates promised by client were met;
  • the client-side construction team were involved during interactive phases and evaluation; and
  • the scope was made clear, with proper risk allocation through robust negotiations.

During delivery, trust was maintained as WSL adopted a commercial strategy utilising the contract as the foundation balanced against contract management focused on and supporting the parties to deliver. This was supplemented with appropriate and experienced project governance (including a Dispute Resolution Board) which provided independence and allowed for early escalation and resolution of issues.

This has developed into a virtuous cycle of trust where there is a clear purpose, good communication, and parties are focussed on delivering best-for-project results by knowing that fair and equitable outcomes will be reached – instead of them worrying about protecting their own bottom lines.

A lesser, but often overlooked benefit of the positive working environment created, was the retention of staff - with leadership from both WSL and GAJV project teams being largely unchanged from the tender period.

Factor 3 – Incident management response

When COVID-19 hit, the response between WSL and GAJV was one of incident management, not contract frustration. Instead of progress slowing or stopping while parties tried to figure out contractual entitlements or liabilities in the face of an unprecedented event, WSL and GAJV looked after and supported each other to continue delivering through uncertainty and adverse conditions.

Their ability to respond to COVID-19 as an incident was supported by the teams having worked together on formal structures and drills for emergency response (mines rescue, etc.) which provided resilience to unexpected events. However, other key factors were:

  • the autonomy WSL had over budget (Factor 1) which allowed resolution of covid claims quickly meaning GAJV had certainty funding could be released quickly and support cashflow;
  • the high trust relationship (Factor 2) between WSL and GAJV and resulting strong culture meant there wasn’t a mass exodus off staff to Europe or Australia as predicted once borders re-opened.

This approach meant that the direct and immediate impacts of COVID-19 were managed within the original project budget, with minimal programme impacts. Only once global inflation resulted in prolonged cost escalations was additional funding needed.

Central Interceptor tunnellers celebrates breaking through to complete the first link sewer for the project.
Central Interceptor tunnellers in a joyful mood as they approach the halfway mark.